The quickest way to get in contact is to use our virtual assistant. My Optical Light is flashing, has gone off or has gone red. Re: BT FTTP and ONT modem problem. Help reporting and fixing landline problems online. This gives you control over when you install the optical network termination (ONT) and battery backup unit (BBU) equipment in the property, along with the other services at first and second fix. I am NOT a Sky Employee Myself & Others offer our time to help others, please be respectful. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. Or. LOS fault indicates the Openreach ONT is not seeing any light down the fibre, or level has dropped to a level where it cannot work. Everything’s normal. Fibre Voice Access. 2Gbps and 1. This is of the form of a name followed by @, a realm, a dot then a single digit number. Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. Generally, engineers can be quite flexible. At present new installations of Openreach ’s ( BT) Fibre-to-the-Premises ( FTTP) based UK ultrafast broadband ISP technology all come with a Battery Backup Unit (BBU) by default next to the Optical Network Unit (ONT), which helps users to maintain access to emergency services if they use VoIP. You still haven’t said i. An active ONT (OpenReach will have installed this inside your home), and the PON light shows green; The MAC address and admin password (printed on the underside label of the D-Link router: see below)) Optional: the Wi-Fi password (if you do not have a computer with an Ethernet cable)You need to log a fault with Sky, and they'd typically book Openreach to do the repair. In homes with a FTTP broadband connection from Openreach, you’ll have an Openreach modem inside your home. • Turn the power off for the Openreach modem and the router, then turn it back on and wait five minutes while it reconnects. e. Re: OpenReach white box shows Fault light and getting Wifi issues If you have the older style ONT with a battery backup for when Openreach provided the now defunct FVA ( fibre voice access ) the batteries are probably no good and the fault light is indicating this rather than a LOS fault light on the ONT itself, if you had a LOS fault on. A. . PON flashing / LOS off. At present new installations of Openreach ’s ( BT) Fibre-to-the-Premises ( FTTP) based UK ultrafast broadband ISP technology all come with a Battery Backup Unit (BBU) by default next to the Optical Network Unit (ONT), which helps users to maintain access to emergency services if they use VoIP. Dec 14, 2017. I’m now looking through the various providers who can use the openreach wholesale fitted line and ONT. Yep. On the one hand Virgin Media ’s DOCSIS (EuroDOCSIS) based Hybrid Fibre Coax (HFC) and “ full fibre ” FTTP network is expanding its reach to around 60% of UK premises (16-17 million. L2S in the handover exchange). e. Not sure on responsibility for replacing as openreach no longer supply the ont with aHello, Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with double sided tape. Mark Jackson. Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. on 25-05-2021 17h28. * Compact size and light weight. Unplug your existing. uk. 1. It replaces the traditional copper master socket. This will usually be Port 1 . 5. Find out about our activities and financial performance in the most recent Openreach annual review and report. Slide the battery back-up unit up and forward to release it from the wall. LOS: Off:. If the service is via an alt-net like CityFibre, Freedom Fibre or Community Fibre then service. If you haven’t heard of Openreach you won’t be alone. Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. 1). These have a picture of the ONT 1+0 but not the "new" ONT. 8Gbps (both offer 120Mbps upstream), may have to wait a little bit longer as the operator has extended their pilot test for another 3 months. Checking the other end of the Ethernet cable is correctly plugged into the LAN1 socket on the Openreach modem. Customer Services Network Operations - These are the engineers responsible for end to end provision and fault repair. 2. Los light red on ONT fttp. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. Re: Newly installed Openreach ONT or broadband router using a lot of electricity?! An ONT is rated at 4-5watts , left on for 24 hours is about 4p ( based on 28p/kWh ) , the router is also rated about the same , so combined 8p/day. Openreach out again – no fault found – new NTE5C + Mk4. Posts: 2 Registered: 27-02-2021 Fttp ONT showing red fault light 27-02-2021 10:07 AM I have fibre to the premises. I have tried charging the batteries in a separate charger and even replacing them with a different set but no matter what the Fault light is always lit. The importance of PIA came to the limelight post the European. Sep 21, 2022. Your ONT is working, your hub is connected, and you’re online. Network access provider Openreach ( BT) has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises ( FTTP) download speeds – 1. That spans the globe new favorite in Madison are similar to red are rose and. • Openreach Access Products: these provide connectivity from the Ciena 6500 opticalI’ve an Openreach FTTP connection in rural Co. I set them up with their respective. This explains why it was, and still is, known to many as 'BT Openreach'. e. Battery Backup Unit (BBU) – If the power supply fails the BBU will provide internet and emergency phone services for a. Don’t operators’ supply battery backup? Some FTTP homes were originally installed with Battery Backup Units (BBU) alongside the ONT, although Openreach stopped doing this by default in 2018 (i. Key ONT Optional ceiling mounted wireless access point to improve in-home Wi-Fi signal Bedroom Kitchen Living room Visible ethernet cable Single ended internal fibre cable. Fix a problem. They fed their fibre down Openreach's pipe, and in the process, they've inadvertently tugged on the Openreach cable, possibly causing damage inside the Openreach CSP, as my Openreach ONT was showing LOS before the Fibrus engineers had finished. If you’re planning or building a new development, doing roadworks or working on a regeneration project, you might come across some of our network infrastructure or equipment (like telephone poles or street cabinets). Nevertheless, I bought an expensive replacement router, installed it. B. Openreach battery back-up unit. Solved! Go to Solution. C. Internet connection dropped so I ran through the Sky helth check. Plug in a PC with ethernet port, directly into the ONT, with a CAT5 cable. BT says the hub had a fault which took out the ONT but I doubt. g. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. Find out more. If you already have an ONT, it’s very quick to get connected. At present Openreach is on the long journey. Find out what this means for you. Reports are on the rise in the UK of phone scams where crooks are calling victims claiming to be from BT Openreach. A friend, a geek, looked at the system, he couldn’t find a fault, he said the BT router was very good. Solution:The Openreach engineer who connected up our fibre service the other day suggested that the BBU would provide backup power for only about an hour. This is also known as the ONT (Optical Network Termination unit) and it’ll connect to the Openreach full fibre network. I asked a similar question a while back. If it's ADSL or FTTC then an external Openreach modem is obsolete anyway. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. Ask for a different face plate with phone and RJ11 socket as above i. Its lights should all glow a steady green. Openreach ONT enclosures. If you're moving home. in missouri, when. This white box. 10-09-2021 2:32 PM. BT) force you to use their kit and I should stay away?Optical Network Terminal (ONT) and then connect the ONT to your wifi router. Time to report a fault if you have not already. . 5 watts. If there was a fault the original device would need to be put back into place as the first step in fault fixing. 22-11-2019 12:16 PM. It's an Openreach ONT rather than BT. CityFibre use a different ONT - we have a separate page on that: CityFibre ONT. Find out more. If it works, then it’s an issue with the router, not the connection. Most of the ISPs that we spoke with said that, on the rare occasion where problems arise, it’s usually the Power Supply Unit (PSU – Power Adapter) for the ONT that fails, rather than the optical processor itself. Basically they’ve just bought a £30-£50 paper weight. If you own the tree, and it damages the line, then you could be liable for the cost, and asked to remove any obstructions. 1 Rating. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21• Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. The ONT has power: Power: Off: There is no power to the ONT. This is on the back of my spare Openreach ONT and there's a few unique identifiers which. The board of directors names can be found here Our. Find out more about Full Fibre and discover what broadband speed actually means. There are four LEDs on the CityFibre ONT: Power - can be Green/Red/Amber. The power supply in to the BBU can go straight in to the ONT, swap it in and see if that brings the ONT back to life. Not all ISPs require PPPoE authentication over Openreach flavoured FTTP at the customer's end, BT Retail is the obvious one which springs to mind. First agree with your engineer where the FTTP connection will enter your premises. Summary: Fttp ONT showing red fault light. The news won’t come as much of a. uk. 0800 671 045. Dust is bad. All you will need to do is connect the yellow "Port 1" on the OpenReach ONT to the red "WAN port" on the WiFi router that we will supply you with. There will probably be a second cable that comes out of the box which is connected to the ONT. L2S in the handover exchange). Activate the batteries - pull the plastic tab away from the handset. Providing fibre from OCR, Agg, Splitter, CBT to ONT. They have all your details and will work. Manage Service. I would expect if someone damages the actual fibre or connector they would be liable to have it replaced (at their cost) by Openreach. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. 1-2. Your ONT is working, your hub is connected, and you’re online. Before you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. g. Still need help? If you’ve followed all the steps in this guide and are still having trouble, we’ll help! Call us on 0333 777 0777 or go to uw. • Wavelength: used to transport the services delivered to the customer. 27-02-2021 10:07 AM. Light levels could be misreported, OLT might try and push a firmware that bricks your ONT etc. Get help with common problems, including slow speeds, Wi-Fi performance and how to check your wiring. Reconnect the ONT’s power supply. Realtek. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. Welcome to. It eventually got the PON light on but I can’t connect using my password or username over ppoe either using my google Wi-fi or by directly setting up a dial up broadband ppoe through my laptop. Having trouble with broadband or phone in your new-build home? Here are some things you can try. I have rebooted the ONT several times but to no avail. Hayth said: I'm on Aquiss (so openreach ONT) - want to troubleshoot and check if my router's the issue in my network and wanted to test a direct connection between my computer and the ONT. Great-value deals on unlimited broadband. Part of the reason for this is that it was only ever really needed for phone services, and it thus makes less sense now that Openreach will. You pay line rental so Openreach are responsible for the line from the exchange up to and including the Master Socket. It replaces the traditional copper master socket. If you’ve got one of these, try these checks. markt99. How we'll install your FTTP. If you’re getting your broadband through Fibre to the Premises (FTTP), you’ll need an Optical Network Terminal (ONT) in your home to set up your hub, instead of a normal master socket. Your ONT is working, your hub is connected, and you’re online. Try a new cable if needed. If using FTTP, one is used for the ONT. Caporegime. We would like to show you a description here but the site won’t allow us. Openreach’s service, once out of pilot, will be accompanied by two new optical modems (ONT / ONU) – the Nokia G-010G-T and ADTRAN SDX 611Q (pictured), both with 2. Message 8 of 20. There can be a charge but Sky will explain that if it applies. All the 4 lights on the modem turn green as normal. The fibre optic cable will pass through a hole in the wall and connect to the Openreach ONT mounted on an internal wall. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. Take a look at our Fibre. A max build rate of 3 million per year is envisaged. Openreach ( BT) has informed ISPs with Fibre-to-the-Cabinet (FTTC / VDSL2) and G. Posted by a Superuser, not a Sky employee. Oct 21, 2022. Vertical Position This is the missing info, I know the screws are not. Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. Once that permission is granted, your address might be added to our plans. Check that the other end of the broadband cable is correctly inserted into one of the ports on the Optical Network Terminator (ONT). Your ONT is working, your hub is connected, and you’re online. Seems like either plug or box itself is the issue. 3. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. in deco app, click more > advanced. When I arrived home from work last night I noticed that there was no Internet available at home and there was a red light showing for the LOS indicator on the ONT. LOS: Off: You have a working fibre connection: LOS: On: You have a fibre connection issue – check the fibre connection in the bottom of the ONT. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) From abroad: +44 150 174 7714. g. After a few more minutes the Power light should come on. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. Written by KCOM Support on 25/10/2023. Thanks: 20. More recently referred to as CST provision or CST repair. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. With Openreach, CityFibre etc you have an ONT in your house that converts to an RJ45 cable, it's still the premises regardless of which side of the wall the converter is on. is it on Openreach ’s side or not). Nokia fiber modems and ONTs are better than good. Sometimes they'll need to create new hole. ONT stands for Optical Network Terminal, sometimes (mistakenly) called an openreach modem. Then just follow our step-by-step guide to install your broadband yourself. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. The ONT has power: Power: Off: There is no power to the ONT. The original pilot started on 1st December. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. Openreach Battery Backup Unit - Fault Light on even after new batteries. g. Broadband ISPs that were planning to launch faster packages based off Openreach’s future Fibre-to-the-Premises tiers, which push top download speeds to 1. I took a 1Gig Openreach FTTP package from a local alt-net earlier this year and it went. With FTTP, you'll connect to the Ethernet socket on the Openreach ONT, so you just need PPPoE (so basically any router). damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. Disconnecting the modem's power cable - wait a few minutes & then reconnect. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. Sky help is of no use as it assumes the BT hub is working so says. Hey, so for the past year or so I've been running a mesh network of Deco M4s. I'm running Windows 10 and I've setup a PPPOE network via the control panel but it doesn't seem to connect. This is displaying a solid red LOS light - which I understand to stand for Loss of Service. But this is about to stop. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. However, the ONT isn't secure - it hangs on two screws to allow easy install / removal. Having trouble with broadband or phone in your new-build home? Here are some things you can try. If there is a red light on the ONT, then that indicates a problem with either the ONT, or the optical fibre route. e. . Broadband - indicates the ONT has a connection to the CityFibre equipment. BT Smart Hub 2. Check all cables are firmly plugged in. ClixRapidix. * Incredibly low fault rates * No minimum load. It has an ethernet cable coming off it into the provided sky hub router. Nevertheless the OTA notes that key problems remain with the issue of data sharing, which could help ISPs and Openreach to better identify the source of a fault. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. The only thing I can think of at this point is that either: a) The newer style Nokia ONT does not play ball with USG (unlikely) b) The Nokia ONT requests a blank PPPoE password (this is what is configured in the BT hardware. Here’s a handy guide to what the lights mean. For external faults on the Openreach network phone BT Faults. Hi everyone. Vertical Position This is the missing info, I know the screws are not positioned centrally on the vertical (e. e. It was established in 2006 following an agreement between BT and the UK's telecoms. Start a chat with us to get yours. Past attempts to resolve this issue (e. We will probably go for a 500mbps package. Feb 6, 2023. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Ideally, when the router is connected to the ONT, you'd go to the router's web interface and ask *it* whether the WAN port is running at 1G or 100M. The lady at BT said all ONTs have 4 ports (although she subsquently looked at the picture above on a link I gave her and agreed that this one hasn't). We should add that it’s also possible to try (test purposes only) a direct connection to Openreach’s wall hung ONT unit from a PC or MAC computer (i. So really people altering the Network are doing Openreach a favour as they’re generating revenue for them. co. Please also take a look at the • Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. appropriate Openreach access product if used to deliver the end to end 21CN Optical service. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. e. Openreach has said it has successfully completed a test of a next-gen fibre technology that promises to more than double maximum network speeds. So it had better be good. Fault finding using various industry testers such as an OTDRLooking through your first post again the fibre cable will be secure if it exits the MS as per picture two. Re: Openreach has no connection. Some 3 million customers have also been connected (up from 2. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). This has been setup by connecting the sky router to the ADSL port, disabling WIFI on the sky router, and connecting an ethernet cable from the sky router to a Deco M4, which then connects to other Deco M4 throughout the house; this worked well when I was on. Putting another Ethernet cable from the ONT to the houses internal Ethernet point, then from the other end of the point the red ended cable from the Ethernet point to the SH WAN port and there’s no internet. We’ll do what we can to help. Future-proof. This is so your engineer can secure their ladders and work safely. You should already have an ONT in your home if we’ve. Checking the other end of the Ethernet cable is correctly plugged into the LAN1 socket on the Openreach modem. Or you can call Crimestoppers on 0800 555 111. If there is no internet when you're connected directly to the modem, follow these steps to power cycle the device: Disconnect the ONT’s power supply. As @licquorice says, you can't run the fibre yourself. Provision of the Openreach equipment When Openreach installs the equipment we will install the ONT wherever the incoming fibre cable is located. Would you have a photo of the ont and associated boxes that you could post ? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43. Most broadband providers, with the exception of Virgin. Re: Digital voice and FTTP with Openreach ONT modem. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. Project CyberPower BBU Openreach QSG v1 Revision 1-DR Modified 14/01/20 Created 13/01/20 First things first This CyberPower Battery Back-up provides back-up power to your Openreach ONT when there’s a power cut. 00 ex VAT a month | 60 months | no connection fee | T&Cs apply. 5 amp) passthrough lead. The fibre optic link to BT exchange is working and recognises your Openreach fibre modem. FTTP is often termed ‘full fibre’ or ‘Gigabit broadband’. if ONT power supply missing then I would contact your ISP and get them to send you a new power supply or more likely get openreach visit. It is common for some problems to be reported throughout the day. Some years ago Openreach did supply 4 port ONTs by default, often with a battery backup, but these. PON off, or PON and LOS both flashing. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. If its a 12 Volt power supply, you may be able to locate a suitable replacement. The fibre optic link to BT exchange is working and recognises your Openreach fibre modem. BT outages reported in the last 24 hours. We’ll remotely activate a port on the ONT. What it means. #3. Usually your engineer will use the hole from your existing phone line. The Huawei ones usually always have a sticker with the Serial Number on the front, it’ll begin with SN then a long series of numbers, usually the first batch of numbers end 443. Disconnecting the modem's power cable - wait a few minutes & then reconnect. If you see someone vandalising our network or stealing cables, please don’t try to stop them yourself. 1 stage install – between 9 and 18 working days, depending on availability. While the provision of internal wiring beyond the Openreach ONT is the responsibility ofThe PON light is constantly flashing green on the ONT modem and I am waiting for an Openreach engineer to fix the problem. Try a new cable if needed. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. If you're not part of these plans, or not due to get Ultrafast Full Fibre broadband before 2025, your service. 44 0 objA while ago it appeared to be very stuttery as you say. Here’s a handy guide to what the lights mean. Where you self-install the ONT, you will have control over when the equipment is installed. Light status. Sky Broadband Loss of Service: FTTP Openreach ONT Showing Red Light Against LOS. Internal Work at defined ONT and Communications Provider router position • Fit the electrical socket to the wall. So in such a case just plugging in any access point (or router in access point mode) or even any PC into the ONT's LAN port will give you a live internet connection. The Echolife HG8110-20 (single port with BBU) can be powered directly (12v 1 amp) from the plug in transformer or via the BBU (12v 1. 73 million). If you’re an FTTP customer, it’s likely you’ll have an Openreach modem (otherwise known as an ONT) installed. Mk4. Reply. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. Install the replacement batteries, being sure to place them the right way. The FTTP installers never mentioned what to do should an issue arise. Phone still ok. In both cases, the cable runs directly from one of our exchanges. Your ONT is connecting. Broadband and wi-fi. If your provider needs to send an engineer then they should tell you in advance if they charge for such visits. The FTTP fibre is a different fibre to the one feeding the FTTC cable so one can be up and the other can be down, or in the case of for example a JCB digging up lots. Click on your model of Hub to find out what the lights mean. 8m come September 2021 and then 20m by around 2025-30. Since then this. This white box connects to a fibre-optic cable that runs to your house and enables you to access our FTTP fibre network for broadband. Plusnet Menu Broadband Fibre broadband & phone. We would like to show you a description here but the site won’t allow us. Please be careful when cleaning around it and make sure everyone knows not to tamper with it. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. You would need to use VLAN=911 on. High Level BT complaints phone number 0800 3289393. Web: Openreach. I am wanting the fibre to feed the Openreach supplied ONT into my router, which is in the understairs cupboard. Openreach have now undertaken 1st and 2nd Stage installation of 1. I believe it means the battery backup unit is low on battery. This is a GPON device, and can support speeds up to 1Gb/s. I figured I'd try them both to rule out the router being at fault. Openreach Northern Ireland Annual Review 2020/2021 2 Openreach Northern Ireland Annual Review 2020/2021 3 4-5 A message from our Director, Garret Kavanagh 6-7 The Year in Numbers. We’ll remotely activate a port on the ONT. 09 Mar 2023 01:38 PM. But in return, providers must push FTTP wherever they can. Message 4 of 12 (1,007 Views) 0 Thanks MisterW. OP Joined 31 Jul 2004 Posts 13,490 Location Surrey. Following pressure from MPs and BT. Depending on your property, the cable will either run from underground or from a telegraph pole. Getting the best from your services in your new home Phone and broadband services. So, always remember that your Openreach ONT needs to be connected to the Battery Back-up to work. I am looking at removing my OpenReach / BT ONT / ONU / PON and going straight into a. I was wondering what exactly the problem could be as I have been waiting since January this year for the new service to be set up. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. Openreach's response to Ofcom's Consultation on Promoting investment and competition in fibre networks: Wholesale fixed telecoms market review 2021-2026 - 15 May 2020. While the provision of internal wiring beyond the Openreach ONT is the responsibility of able to mount either ONT option. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. 25,854. New router deployed. fast deployment so are probably primarily a g. BT is one of the UK's largest. When I arrived home from work last night I noticed that there was no Internet available at home and there was a red light showing for the LOS indicator on the ONT. This should be within 1 metre of the ONT. Wait until light turns solid green. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the Openreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. Openreach will update the records and pass the fault back to check with End User to confirm Service. PON flashing and LOS off. If your installation has a battery back-up unit then you can try eliminating that in case that is at fault. 1: The simple install The simplest installation will be the provision of the Openreach equipment (i. It sounds like a database / addressing issue. uk. 38 to £86. Also if/when you do get FTTP at your new place chances are it’ll be an Adtran Head End, which will need an Adtran ONT as these are the ones Openreach are now starting to install on both New Sites and Rural Build Projects. Fix a problem. The ONT will remain the property of Openreach in both installation scenarios. 31-03-2018 4:12 PM - edited 31-03-2018 4:14 PM. This suggest that the original plan was for a two-visit install.